1. Services Provided: Our gardening business offers a range of services including but not limited to lawn care maintenance, vacate yard clean and reticulation system installation and repair.

2. Quotations and Estimates: We provide a one off free quotation for each property for gardening and lawn care services only.  Quotation request for reticulation service is subject to a Retic Call Out Fee to cover the time involved in diagnosing or assessing the retic issues, which will be added once quote is successful.

3. Subsequent Quotation Visit and Call Out Fee: Any subsequent visits for quotations following the initial assessment will incur a call-out fee. This fee will be communicated to the client prior to the visit and is payable regardless of whether the client proceeds with the service. The call-out fee covers the time, resources, and expertise required for revisiting the property and providing further consultation. The call-out fee may be waived or adjusted under special circumstances, at company’s discretion.

4. Cancellation and Rescheduling: Clients must provide at least 24 hours’ notice for any cancellation or rescheduling of appointments. Failure to do so may result in a cancellation fee.

5. Materials and Equipment: We strive to use high-quality materials and equipment for all our projects. However, clients may request specific materials, and we will do our best to accommodate these requests. Any additional costs associated with specific materials will be discussed and agreed upon before the commencement of work.

6. Guarantee/Warranty: Our gardening business stands behind the quality of our workmanship. However, in the case of reticulation system repair or installation, if we recommend a specific material of higher and durable quality and the client chooses a cheaper alternative, we cannot guarantee the performance or longevity of the system. Therefore, we do not offer a guarantee or warranty on the service provided if the reticulation system breaks due to the client’s decision to not accept our advice regarding material selection.

7. Liability: While we take every precaution to ensure the safety of our clients’ property during the course of our work, we cannot be held liable for any damages or losses incurred beyond our control.

8. Dispute Resolution – Any disputes regarding our work must be raised within 3 business days of receipt of the invoice or 3 business days after date of completion, whichever comes first. Completion is defined as the date of delivery, installation or date specified in the agreement. Failure to do so will be considered as an acknowledgment of the invoice’s accuracy.

9. Payment Terms: Payment for services rendered is due upon completion unless otherwise agreed upon in writing. We accept various payment methods including Stripe secure online card payment or electronic bank transfer. Stripe merchant fees are passed on to clients.

10. Debt Collection: In the event of non-payment, the outstanding amount will be forwarded to our debt collection agent. You agree to be liable for any collection costs incurred, including but not limited to legal fees, court costs, and collection agency fees.

By submitting your enquiry, you acknowledge and agree to abide by these terms and conditions.